Sitting on a chair of authority, it sometimes gets difficult to decide who should benefit out of the facilities that you are entitled to dole out. In our case, it's tough to favor one patient over another when it comes to free treatment. A good majority of the patients who come are poor, however some may not be genuinely so. I had a couple last week who were accompanied by the lady's brother who claimed he spent 6 lakhs on charity this year, yet wants a discount from us because he claims his brother in law is poor and he can’t technically spend on his brother in law.
Another lady said she hails from a well to do family but the husband has declared he won’t spend a penny on her treatment and will only pay for medicals once she gets pregnant. Her treatment is looked after by her parents. When we decided to provide her free treatment, the very next day her husband drops in, praising our efforts to high heavens. Was she genuinely entitled? If we do, we support indirectly, an inconsiderate husband; if we don’t, we only push an unfortunate women deeper into her misery.
The couples above however form a minority. A great number of couples who walk in through our doors are broken by Infertility and helpless by their economic status. It’s a tough job, believe me, to tell them most of the times that the treatment is going to be expensive despite our best efforts and if they do feel that they cannot walk the full distance to not walk at all rather than stop midway.
Won’t deny the fact that as a business we do want to grow big, but I wish there was some way to make it available to all, to ensure we could put a smile on many more lips irrespective of the fact that they are rich or poor.